Troubleshooting

The most common causes of sign-in failures, in order of likelihood, with the fix for each.

If you've enabled two-factor sign-in (TOTP) and lost access to your authenticator app, use a recovery code on the sign-in page. If you've also lost your codes, an admin can reset MFA for you.

Refunds on AgroYield Network's marketplace pass through several states (Pending, Completed, Failed). This guide explains what each state means, what action you need to take (if any), and what to do if a refund stays stuck.

Card or bank-transfer payment failed, or you paid but your subscription tier didn't change. Common causes and what to do.

When you ask AgroYield support to reset your password on your behalf, expect a 6-digit code to land on your phone + email. Read it back to the agent — they enter it and the actual reset link arrives in your inbox.

If your boss invited you to a business under a corporate email but your AgroYield account uses a personal email (or vice versa), you can still accept the invite — just open the link from the account you already have. The owner sees both emails on their end so they can verify.

AgroYield doesn't let you permanently delete a business — instead you archive it. Archiving hides the business from your switcher and makes it read-only, but keeps every record intact so your reports, invoices, and audit trail stay truthful. You can un-archive any time. This article covers how to archive, the checks that must pass first, and what changes while a business is archived.

How to take photos that the OCR can read, and what to do when it still gets fields wrong.

AgroYield Network now asks every user to set a location on their profile. Why we ask, where it's used, and how to update it.